FAQs

SIZING

*Apparel sizes may run small. If you are between sizes, we recommend ordering the larger size for a looser fit, or the smaller size for a tighter fit. 

• Our items are standard US/EU sizing, however apparel items may run small.
• The majority of our items have measurements listed on the product page for convenience. For sizing help, please refer to our sizing chart, or contact us at support@websterdouglas.com, and a representative will be happy to assist. 
• Sizing is done according to measurement, not size tag.
• When we say an item "fits true to size" this means that the item is standard US/EU sizing (the item fits true to measured US/EU sizing).
• We cannot offer returns on items that are too small. We can assist with exchanges or store credit. Please follow provided recommendations when selecting size, or contact us prior to purchasing for assistance.

GIFT CARDS

To redeem your gift card on our store, please use the checkout button located on our cart page.

MADE TO ORDER

• Please note that all of our items are made-to-order. We do this in order to save huge costs, and we in turn pass these savings on to you! 
• You will receive a pre-shipment tracking number which will begin to update once your order has completed manufacturing and begun dispatch. 

ITEM CONDITION

• All items are in brand new condition unless otherwise stated.

NON-RECEIVED ITEMS

• For non-received items, a full refund, exchange, or store credit will be provided after 45 days, at the buyer's discretion. 
• Please alert us if your item has not been received within 30 days, and we will begin the refund/exchange process.
• If after 45 days you still have not received your product, we will issue you a full refund of purchase price + shipping, or store credit of equal or lesser value to be used exclusively on our site.

CARE INSTRUCTIONS

Please follow the below instructions for best results when caring for your items. 

Polyester / Cotton:

• Dry clean preferred. 
• Machine wash cold. Dry on low heat, or hang/lay to dry.

Velvet, Linen, Faux/Vegan Leather:

• Dry clean only. 

OPERATIONS

• Our team operates domestically within the United States and internationally. Our garments, fabrics, and products are globally and domestically sourced, inspected, and manufactured according to the highest quality and ethical standards.

CONTACT US

• If you have any additional questions that weren't covered here, please contact us at support@websterdouglas.com, and a representative will be glad to assist you.

 

Thank you for your understanding and continued support. We sincerely appreciate each and every one of you. 

-W/D Team