Shipping Policy

Shipping time does not including handling time of 1-3 business days.
Please note that during Holiday periods, shipping times may increase due to system volume.
If ordering multiple items, you may receive more than one package and/or one package before another. This is to ensure that you begin to receive your items as swiftly as possible.
Expedited DHL / FedEx shipping is available for a charge of $29.99 USD.
If you require express delivery, please contact us via email at support@websterdouglas.com and we will gladly assist you.

TRACKING

All items are shipped with tracking available.
If you have a question about tracking a particular order, please contact us via email at support@websterdouglas.com and we will gladly assist you.
Please ensure that your email address is included in your order details to receive tracking updates via email. For assistance with adding your email address to your order details, please contact us at support@websterdouglas.com and we will gladly assist you.

DELIVERY TERMS

We use FedEx, USPS and DHL to deliver shipments domestically.

CANCELLATIONS

We will accept cancellations within 12 hours of an order being placed. Once a shipment has been dispatched, we ask customers to please refer to our refund and return policy.

DAMAGED PARCELS

If you received a parcel that has been damaged in transit, please contact our customer service team at support@websterdouglas.com right away for assistance.

MISDELIVERIES

In the event of a misdelivery of your parcel, please contact our customer service team at support@websterdouglas.com and we will assist with a prompt refund or reshipment.

We thank you for your support and understanding.

-W/D Team